Special Order Storage & Payment Policy

Special order materials are purchased specifically for your project and are not part of our regular inventory. The following terms apply to all special orders.

Payment Terms

Credit Account Customers

Payment is due within 30 days of the originally communicated anticipated arrival date of your material.

Cash Account Customers

A 50% deposit is required at the time of order. The remaining balance is due within 30 days of the anticipated arrival date.

Non-Account Customers

Full payment is required at the time the order is placed.

Storage Timeline

We ask that all special order materials be scheduled for pickup or delivery in a timely manner once they are available.

If materials remain in our warehouse beyond 60 days from the anticipated arrival date, and a delivery or pick-up date has not been confirmed, storage fees will begin to apply.

Storage Fees

• Storage is charged at a rate of 1% of the total order value per week
• Fees begin accruing after the 60-day period
• Storage charges are applied on a recurring basis until the material is picked up or delivered

Release of Material

• Orders must be paid in full, including any applicable storage fees, prior to pickup or delivery
• Outstanding balances may impact the processing of current or future orders

Communication & Scheduling

We understand that project timelines can change. If you anticipate a delay in receiving your materials, please contact us as early as possible so we can coordinate accordingly.”